Frequently Asked Questions
What types of products does ESCO offer?
We specialize in recognition and award programs, including trophies, medals, rings, custom jewelry, plaques, lapel pins, and branded gifts. We also offer apparel and fully managed online stores for organizations looking to streamline ordering.
Do you offer custom designs?
Yes. Most of what we create is custom. Our team works closely with you to design pieces that reflect your brand, event, or achievement, from concept through production.
Can you help us create a full recognition program?
Absolutely. In addition to individual items, we help organizations build and manage complete recognition programs. This can include product design, communication support, recipient management, and fulfillment.
Do you provide online stores for ordering?
Yes. We build and manage custom online stores that make it easy for your recipients, employees, or members to place orders. These stores can be tailored to your program and include options for individual purchases or company-paid awards.
What is your typical turnaround time?
Turnaround times vary depending on the product and level of customization. Standard items can be completed relatively quickly, while fully custom pieces may take several weeks. We’ll always provide a clear timeline upfront.
Do you handle shipping and fulfillment?
Yes. We manage the full process, including packaging and shipping directly to individual recipients or bulk delivery to a single location, depending on your needs.
Can you manage recipient communication?
We can. For many programs, we support communication with recipients, including instructions for ordering, customization options, and important deadlines.
Is there a minimum order requirement?
Minimums depend on the product. Some custom items require minimum quantities, while others can be ordered individually. We’ll guide you based on what you’re looking to create.
Can you match our brand guidelines?
Yes. We take brand consistency seriously and can incorporate your logos, colors, fonts, and overall style into your awards and program materials.
Do you work with specific industries?
We partner with a wide range of organizations, including schools, corporations, healthcare systems, professional associations, and public service organizations like police and fire departments.